30 DAYS MONEY BACK GUARANTEED
Our company offers only the finest products available and we make every effort to meet your high
standards for quality products, accurate descriptions, reliable shipping and exceptional customer service. If
you should experience a problem, question or concern, please contact us immediately.
If for any reason you are not satisfied with a product, please contact us before sending the item back.
We will need to send you proper instructions on how and where to
return the item(s).
We guarantee that all products you buy are free of defects or you may return it immediately for a new
replacement. If your item was damaged during shipment, please contact us and we will send you proper
instructions on how to file a claim.
If you are not satisfied with your item, you may return it to us within a period of 14 days. Shipping cost is
non-refundable for undelivered, unclaimed, returned and refused packages, unless we made an error.
When returning an item, please make sure to use all the original packaging wherein the shipment has come
to you, with all accessories and owners manual. Do not write, stick or glue anything on the product package
that can damage the package. You can include a separate letter to explain your returning reason.
There will be a 50% restocking fee on non-damaged items that are returned in damaged package.
If a shipment is refused at the door or cannot be delivered for whatever reason we will deduct these fees
from the refund which will be added to the normal restocking fee.
There is also a 20% restocking fee on non-damaged items that are returned.
ALL RETURNS WILL REQUIRE A RETURN NUMBER. A 50% RESTOCKING FEE WILL BE APPLIED IF ANY ITEM
IS RETURNED WITHOUT A RETURN NUMBER.
RETURN NUMBER can be requested through our online ticketing system. Simply click on the CONTACT US link
to create a ticket and please make sure to include your order number and a clear description of why you
need to return the item.
Orders that are shipped outside the supplier country might incur custom and sales taxes. It is the buyer's
responsibility to pay for these additional fees at the time of delivery. If a shipment is refused we will deduct
these fees from the refund which will be added to the normal restocking fee.
In the event a product is listed at an incorrect price or with incorrect information due to typographical error
or error in pricing or product information received from our suppliers or from staff error, we shall have the
right to refuse or cancel any orders placed for product listed at the incorrect price. We shall have the right
to refuse or cancel any such orders whether or not the order has been confirmed and your credit card
charged. If your credit card has already been charged for the purchase and your order is canceled, we
shall immediately issue a credit to your credit card account in the amount of the charge. In order to capture
as much detail in our images for your benefit, actual jewelry size may be different than the size they appear
in the site due to extreme close ups of the images.